| 2026-04-23 |
Pulvin PCLS |
Adam. Can't open folder transferred to his desktop. I zip based. Windows reports filename is too long. Not have winrar. Installed. Extracted folder contents to folder called Desktop\Adam. Tests OK |
0.50 |
John |
Done |
|
| 2026-04-22 |
St Ives Shopping Centre |
Carol. Home device not connect via VPN. Carol bought device into work. Updated from 28.135 and saved setting. Advised to try tonight from home. |
0.50 |
John |
Done |
|
| 2026-04-22 |
Wood Marshall Williams |
Leap PDF patch as per Leap instruction for multiple user |
1.00 |
John |
Done |
|
| 2026-04-21 |
Iguzzini |
ElenaS. Her terminal svr sesssion has frozen. Terminated her session on TS and RDP on her PC. Restarted RDP. Ticked clipboard, printers checkboxes. Tests OK. |
0.50 |
John |
Done |
|
| 2026-04-20 |
Wood Marshall Williams |
Luca. PC froze whilst doing work. Went to move PC and almost crashed. Froze further but fans are still spinning. Advised to power down until fans stop spinning. Powered up. Gets auto system repair. Gets to the Restart option. Selected this. Rebooting. Login screen. Tests OK now. |
0.50 |
John |
Done |
|
| 2026-04-20 |
Pulvin-International |
Constantin. Needs VPN working again as lost access to Z: Company Project Drawings.. Using VPN at work and pulvin.local. Advised not need VPN when at work. Only for use when not at work. Disconnected VPN. Drive now works. |
0.50 |
John |
Done |
|
| 2026-04-20 |
Wood Marshall Williams |
Luca called. Can't open PDF's attachments from Leap. Fiona needs a Leap batch file run on Luca, Patrick, Kathy, Theresa, Josephine, Nicola PC. Have to close Leap first on each. Done. Tests OK |
1.00 |
John |
Done |
|
| 2026-04-17 |
Pulvin PCLS |
Marco called. Wants Nitro Pro on Manual laptop. He suggested using Kristy's subscription. Kristy has Adobe creative cloud. Checked existing licenses. Used Massis one. Downloaded V13 to Manual laptop. Installed. Registered. Shows Activated. Called Adam to let Marco know |
1.00 |
John |
Done |
|
| 2026-04-17 |
Wood Marshall Williams |
Chloe. Wanted her email ccimino@ on adminpa pc10. Tried twice but not work. Is logged in with adminpa username. Advised needs to be logged in with her credentials. Chloe already has her email on her pc 28 that she is logged into now though |
0.50 |
John |
Done |
|
| 2026-04-16 |
St Ives Shopping Centre |
Carol/Elaine can't open compressed PDF files to save on S:. Adobe Acrobat pop up advising couldnt open LSX Monthly Statement....msg .....not a supported file type. Can open other PDF's on desktop and S:. Had to edit registry as Outlook Classic not on Open With menu. Test OK now. |
1.00 |
John |
Done |
|
| 2026-04-16 |
Pulvin PCLS |
Dori, Hasn't used the Iguzzini 111.5 RDP connection for a while on her PC and the interface had changed. Closed down and got her to open it. Ticked port, printer check boxes to allow Pulvin printers access on Iguzzini applications side. Tests OK |
0.50 |
John |
Done |
|
| 2026-04-14 |
Wood Marshall Williams |
Theresa on PC026. Attempting repair of Leap, PDF repair via Un/installing and outlook. But not work. Advised them call Leap for support |
1.00 |
John |
Done |
|
| 2026-04-14 |
Wood Marshall Williams |
Theresa. Advised is a Leap issue. Using admin to give access to Leap consultant to repair Theresa Leap, outlook profile and reboots |
1.00 |
John |
Done |
|
| 2026-04-13 |
Wood Marshall Williams |
Alex. username ahmad hamidi. Work from home on laptop. Leap dialog net express function not working. Was turned off in services.msc. Enabled. Rebooted PC. Logged back in. Leap now connecting. Tests OK |
0.50 |
John |
Done |
|
| 2026-04-13 |
Pulvin PCLS |
Kevin. Importing cab file into Agi32.. program shows as inactive subscription. Entered email and password details for AGI license file that Kristy provided. Deleted 2 separate files (each having *in use in filename) on Kevin's PC from AGI that shows 2 files are in use. These 2 files restrict him from accessing AGI when in use. Tests OK now.. |
0.50 |
John |
Done |
|
| 2026-04-13 |
Debono Constructions |
Andrew. info@ mailbox not working. Emptied Trash folder. Sent test email from Inbox. Set sync to 5 mins. Was 30. Synced folder. Took 3 minutes to start to sync. Tests OK now |
0.50 |
John |
Done |
|
| 2026-04-10 |
Wood Marshall Williams |
Kathy on PC08. Can't open word files in Leap. Gets a Leap dialog box. This command is not allowed because the document is locked. No other staff accessing file
Go to Properties. Not locked. Closed file. Re-opened OK. Opened another word file OK. And another OK. |
0.50 |
John |
Done |
|
| 2026-04-09 |
Iguzzini |
Francesca. Email OST is full. Has 90gb disk. Archived old emails back to exchange server. Takes up to 30 minutes to sync |
0.50 |
John |
Done |
|
| 2026-04-08 |
Pulvin-International |
Daniel. Can't open excel/word file from Downloads folder. Gets insufficient memory and disk space. Cleared temp folder. Also has Nitro Pro 9 Add-in dialog box with 14 PDF files open. Sent Word file to 2 staff. No issues for them. Rebooted his PC. Opened word file again. Almost freezes pc. Gives a Text Recovery converter. File called Tender Response Schedules. file is 133KB..Doc file extension.. Can't open. Advised to re-download file again. Appears to be corrupt. Unblocked a different excel file |
0.50 |
John |
Done |
|
| 2026-04-08 |
Iguzzini |
Michael. Use admin to install Litestar program on his device.. |
0.50 |
John |
Done |
|
| 2026-04-07 |
Wood Marshall Williams |
Fiona for PC09 for Helen. Updated outlook to classic to open LEAP outlook attachment emails from O365 to Classic. Tests OK... |
0.50 |
John |
Done |
|
| 2026-04-07 |
Iguzzini |
Filipp. Can't send out emails. Blacklisted again. Had him send test email from his address to me. Received. Updated his VPN. Showed how to dis/connect and use. 2 test emails work from him to us... |
0.50 |
John |
Done |
|
| 2026-04-07 |
Wood Marshall Williams |
Sienna PC. Setup outlook and LEAP. Tests OK |
0.50 |
John |
Done |
|
| 2026-04-07 |
Iguzzini |
Helena B. Background screen is black and stays black. She though IT was connected. Rebooted PC but she kept the power button pressed in. Removed power cable. Powered up. Took about 5 mins to power up. Disconnected from her PC. Background changes to normal. Connected. Goes black. Tests OK now.. |
0.50 |
John |
Done |
|
| 2026-04-02 |
Wood Marshall Williams |
Fiona called to get Helen and Kathy devices setup for Leap (un/re-install) and outlook, Initiate user, freeing space and housekeeping |
2.00 |
John |
Done |
|
| 2026-04-02 |
Wood Marshall Williams |
Fiona on PC09. Can't printer to C7773. Added as not in list. Print test page confirms. Deleted 114 jobs in printer queue Apeosport VIII. OK now. Removed 2 old offline printers |
0.50 |
John |
Done |
|
| 2026-04-01 |
Iguzzini |
|
0.50 |
John |
Cancelled |
|
| 2026-04-01 |
Iguzzini |
Grace. Downloaded file from iguzzini site but gets error of the drawing file could not be opened as it was created in a more recent version of your current DWG truview when attempting to open her file.
Downloaded via Autodesk.com/products/dwg-trueview..for 2027..Rebooted. Uninstalled 2016 version. Rebooted. Associated Trueview with DWG file.. Tests OK |
1.00 |
John |
Done |
|
| 2026-03-26 |
Pulvin-International |
Lisa. Editing PDF file, naming/saving crashes windows 11. Cleared temp folder. Tried again. No issues.. keep ticket open.. |
0.50 |
John |
Done |
|
| 2026-03-26 |
Iguzzini |
Bruno. Couldn't login to outlook. Rebooted device. Outlook using wrong email address of @me.com
Updated to his credentials. Works now. 30 mins |
0.00 |
John |
Done |
|
| 2026-03-26 |
Trident Projects |
John. Saving personal email to external drive. Guided how to do this. From 2013 to current 2024. Not O365 |
0.50 |
John |
Done |
|
| 2026-03-25 |
Wood Marshall Williams |
Fiona. Reception01. Reception@ email has 5 emails stuck in outbox. All bolded. Won't sent out. Copied one to desktop and not send out. Rebooted. Nothing. Windows updates shows .net framework 3.5, 4.5 awaiting. Takes 30 minutes download/install. Reboot after that. And test again...OK now |
0.50 |
John |
Done |
|
| 2026-03-25 |
Trident Projects |
John called re email archiving with outlook. He advised has a PST in outlook. Just needs to know how to move emails from Inbox etc to archive. Guided for this. Also sent email with PICS. He's OK with this. |
0.50 |
John |
Done |
|
| 2026-03-25 |
Pulvin PCLS |
Adam called. Can't login to adam@ email address. Same for quotes. Rebooted. Relogged into adam@ with correct credentials. Same for quotes. Works OK now. Ticked remember my credentials |
0.50 |
John |
Done |
|
| 2026-03-24 |
Debono Constructions |
Clair. Using own PC not in Kaseya. Used anydesk. admin@ 3 incoming emails get 503 valid RCPT command must precede DATA error from 3 separate emails sent out. Email is full. Created space. Rebooted PC. Tests OK now
451 temporary local problem with @arpsurveyors.com.au incoming email after sending out. Advised to re-send 30-40 mins to see if gets same error again. |
0.50 |
John |
Done |
|
| 2026-03-23 |
Wood Marshall Williams |
Alexandra re LEAP is not connecting for all staff. Has internet access. Sent LEAP email using support@leap.com.au. Responded 15 minutes later. Issue resolved. Called Louise. LEAP is OK now for all staff |
1.00 |
John |
Done |
|
| 2026-03-23 |
Iguzzini |
ElenaS. Her session on TS is very slow. Grace and Dori also in. Signed off Elena profile. She reconnected again. Monitor issue... |
0.50 |
John |
Done |
|
| 2026-03-20 |
Pulvin PCLS |
Peter. Outlook desktop outbox froze and PC. Couldn't remote connect. Remote rebooted. Took 5 mins. Connected. Each outbox has now cleared. Disconnected. Got Peter to connect. Tested OK now |
0.50 |
John |
Done |
|
| 2026-03-20 |
Stanford Chase |
Carla. Laptop. Can't save 20 page PDF file opening in outlook for editing etc. Adobe keeps locking up when clicking the Save to Disk tool. Similar to Menu/Save As. Cleared 24, 500 items from temp folder. Rebooted. Tried again and freezes. Can open 2 other 2 and 5 page PDF's saved files OK. Tried again via Menu Save As freezes. Repaired Adobe Acrobat. 2.54 gb. size. Rebooted. Save As from outlook works. Updated file and Save As tests ok. |
1.00 |
John |
Done |
|
| 2026-03-19 |
St Ives Shopping Centre |
Tony. Can't open PDF files. Not responding. Cleared 3000 items from temp folder. Done windows updates. Rebooted. Tests OK now.. |
0.50 |
John |
Done |
|
| 2026-03-18 |
Wood Marshall Williams |
Theresa. PC026. Can't open word files in LEAP. Gets error of MS word is taking longer than expected to respond.
Cleared temp folder. Had 4, 500 items. Rebooted. Opens now
Can't print to Apeosport VII with memo. Print test page. Tests OK now. |
0.50 |
John |
Done |
|
| 2026-03-18 |
Iguzzini |
Filipp. Can't send emails out. Incoming OK. 1 email stuck in server quarantine. Released. 4 other emails aren't. No bounce backs
Sent test email from him to me and vice versa. Not receive either after 5 mins. No issues our side or Iguzzini. Advised Filipp to contact clients to determine further. Sent test email to info@luxfx.com.au. No bounce backs. Received his test email 30 mins later |
0.50 |
John |
Done |
|
| 2026-03-18 |
PLG |
Kathryn. Laptop.. Suspects 2 emails arrived from a lady that she knows, replied to them and got a reply advising her reply didn't go through and ESET has marked as SPAM. Kathryn confirmed recognised the email address coming from... mailer daemon advised temporarily disconnected. Kathryn to call client to confirm received and get back to us... |
0.00 |
John |
Done |
|
| 2026-03-17 |
Dreambuild |
Kathryn. 2 out of 4 email addresses not work. accounts@ & kathryn@. Uncached not work. Had to delete all 4 and re-add each one |
1.00 |
John |
Done |
|
| 2026-03-17 |
Wood Marshall Williams |
Anna called. Reset password for Georgia Innes Falconer to PC09.. Not online though. Reset Anna's too. Emailed Georgia's to Anna |
0.50 |
John |
Done |
|
| 2026-03-16 |
Pulvin PCLS |
Natalie. VPN not work anymore. Tunnel engages but doesn't. IP's are the same. Installed OpenVPN. Tests OK. Updated VPN connection. |
0.50 |
John |
Done |
|
| 2026-03-16 |
Debono Constructions |
Kristy. Laptop. Gets a MS powerpoint dialog advising powerpoint is running into problems with the dropbox for office add-in. If this keeps happening. disable the add-in feature and check for updates. Disabled the powerpoint add-in to dropbox. Powerpoint opens now.
Same message for MS word. Disabled the add-in to dropbox. Tests OK now |
0.50 |
John |
Done |
|
| 2026-03-13 |
St Ives Shopping Centre |
Luca. Laptop loses WIFI internet in meeting room after 20 mins. Checked WIFI connection. Connected to SSID Wireless. Stayed connected for 25 mins. No issues. Suspect he was connected to downstairs wifi (shows 2 out of 4 bars signal strength) ..Amy having same issue. Await her call.. |
0.50 |
John |
Done |
|
| 2026-03-12 |
Wood Marshall Williams |
on site job setting up new pc |
5.00 |
Tej |
Done |
|
| 2026-03-12 |
Wood Marshall Williams |
onsite job setting up new pc |
5.00 |
Tej |
Done |
|
| 2026-03-12 |
Wood Marshall Williams |
remaining job remote support for Leap/ office and other on multiple computer |
2.00 |
Tej |
Done |
|
| 2026-03-10 |
Pulvin PCLS |
Kevin. PC crashed @2:22 as logs shows. doing housekeeping with autocad and AGI. Kevin to check updates for AGI. Windows updates goes into a loop with something went wrong. Advanced option shows .net framework and Preview Jan 01 updates awating. Installed. Rebooted. Now updated. Updated bluebeam from 21.7 to 9. 1.5gb. Updated OK. |
1.00 |
John |
Done |
|
| 2026-03-09 |
St Ives Shopping Centre |
Tony M. Lost visual to outlook and internet. Guided in forced shutdown on PC. Rebooted and all tests OK now |
0.50 |
John |
Done |
|
| 2026-03-06 |
Wood Marshall Williams |
Chloe on PC013. Can't sent to external outlook.com account on this PC. Worked OK yesterday on a different PC. Bounce back of mailbox unavailable ( meaning temporarily unavailable) Returned server error 550 5.0.5. Sent another through using a different outlook address and gets the same error again. Suggested to try again in 30 minutes to see if gets the same error. |
0.50 |
John |
Done |
|
| 2026-03-06 |
PLG |
Kathryn. Laptop VPN. ESET not activated. Has windows updates. .net framework etc.. downloaded. Tests OK now |
0.50 |
John |
Done |
|
| 2026-03-06 |
Wood Marshall Williams |
Dante P. Can't send emails via leap with attachments. Outlook prompts for password. Rebooted. Reset password to Wmw001!. Tests OK now |
0.50 |
John |
Done |
|
| 2026-03-04 |
Pulvin PCLS |
Marco called to get quotes acc removed from Manual Jong PC/laptop and installed PDF reader on both. Removed all 25 adobe listings in credential mgr. Rebooted. Tests OK |
0.50 |
John |
Done |
|
| 2026-03-04 |
Pulvin PCLS |
Rainer. RDP not work from laptop to work. Updated remote IP address. Saved. Tested OK |
0.50 |
John |
Done |
|
| 2026-03-04 |
Debono Constructions |
Clare. Delete scott@debonoconstructions email address. Not need emails |
0.50 |
John |
Done |
|
| 2026-03-02 |
Wood Marshall Williams |
Theresa laptop. Update LEAP. Windows 11 Pro 24H2. Outlook. AcerSense and quickpanel. All tests OK. |
1.00 |
John |
Done |
|
| 2026-03-02 |
ID Exchange |
Joane C. Place Outlook classic icon back onto taskbar. Removed old email passwords from credential mgr. Reset password as email not sync. Syncing now.. |
0.00 |
John |
Done |
|
| 2026-02-27 |
Iguzzini |
Elena S. Odoo web link not work. https://www.odoo.com/typo?domain=iguzzini-staging-23301377.dev.odoo.com&autodbname=iguzzini-staging-23301377&hosting=au28a.odoo.com..
Last accessed 1 week ago.
Tested on my PC. Page not found. Elenas is going to get link resent to her... |
0.00 |
John |
Done |
|
| 2026-02-25 |
CleanGreenStrata |
Chris called. Website not running. Bandwidth limit exceeded. Updated from 10gb to 15gb in cpanel. Tests OK now |
0.50 |
John |
Done |
|
| 2026-02-25 |
Optic LED |
Ashleigh, Connect bluetooth headphones to windows 11 pc. Pairing. Device manager not show Bluetooth. Not have USB adapter for headphones. Works on mobile phone OK. Not connect. |
0.50 |
John |
Done |
|
| 2026-02-24 |
EK Nominees |
Gillian. Telstra 5G dongle SIM card no internet with laptop at home. Tested home router. OK for internet. 5G dongle again. No internet. Chat to Telstra about either dead SIM or no data |
0.50 |
John |
Done |
|
| 2026-02-24 |
Pulvin PCLS |
Julien. Installed AGI32 on julien-freed-LA laptop. Needs license from Kristy to work |
0.50 |
John |
Done |
|
| 2026-02-24 |
Pulvin-International |
Constantin. Map company project drawings drive. Tests OK. Con advised his VPN is already working. |
0.50 |
John |
Done |
|
| 2026-02-24 |
Pulvin PCLS |
Neha lost access to her pulvin email account. Not syncing. Closed/open outlook. Not sync. Rebooted. Emails now flowing |
0.50 |
John |
Done |
|
| 2026-02-24 |
Iguzzini |
Elena S, Grace etc Macros are blocked in excel file. Updated Disabled macro to Enable. Saved work. Gets red horizontal line message at top of screen. Closed file. Tried again. Still blocked. Got file from Alan of Optic. On MS Office 2019. Advised to liaise with him re permissions |
0.50 |
John |
Done |
|
| 2026-02-23 |
St Ives Shopping Centre |
Elaine re public wifi not working. Shows on our system that different access points are being accessed though not high numbers. Rebooted Waver program. Elaine confirmed working now |
0.50 |
John |
Done |
|
| 2026-02-19 |
Wood Marshall Williams |
Luca. wmwpc024. MS word docs don't open in leap. Server error connecting. Check word add-in check box is ticked. Logged out of leap. Rebooted. Not connect. Updated word. No updates. Leap is signed in. Opened desktop based doc is OK.. Re-installed leap. Tests OK now |
1.00 |
John |
Done |
|
| 2026-02-19 |
St Ives Shopping Centre |
Carol. Can't open PDF reader files. Cleared 500 items from temp folder. Rebooted. Tested OK |
0.50 |
John |
Done |
|
| 2026-02-18 |
Debono Constructions |
Clare. Sending from admin@debonoconstructions.com.au. Some external email is being blocked by spamhaus via contabo VPS. Example email is from vedahook and couple of others. External IP 180.150.30.61
Unblocked. Is working now. May occur again. |
1.00 |
John |
Done |
|
| 2026-02-18 |
Pulvin-International |
Natalie. remote desktop not work from home to work. IP changed from .100 to 76. Saved. Updated. Tested OK |
0.50 |
John |
Done |
|
| 2026-02-17 |
Wood Marshall Williams |
Vincent. PDF preview not working etc. PDF pop-up not enabled. Enabled. Cleared temp folder. Rebooted. OK now |
0.50 |
John |
Done |
|
| 2026-02-17 |
Wood Marshall Williams |
Ahmad of WMW. Karl Meyland of NLG IT Support called. He's updated rule exception for client. Emails are now flowing. Called Ahmad 17/02. Confirms working now |
0.50 |
John |
Done |
|
| 2026-02-16 |
St Ives Shopping Centre |
Carol. Progen froze on her pc. Closed session down. Word, excel files froze. Nothing to save. Rebooted PC. OK now... |
0.50 |
John |
Done |
|
| 2026-02-16 |
St Ives Shopping Centre |
Kerry. Concierge PC monitor has no visual. No power. Monitor moved about 4 inches. Offline in Kaseya. Powered up. Is now OK |
0.50 |
John |
Done |
|
| 2026-02-12 |
Iguzzini |
Sena advised autodesk keeps prompting to renew. Multiple emails re this. Advised to log out of program on the day of expiry and then log back in again. Tests OK |
0.50 |
John |
Done |
|
| 2026-02-09 |
Wood Marshall Williams |
Ahmad called re no emails from nivenlenne.. of nlgsolicitors.com.au. He can send to them no troubles but nothing comes back. Can't confirm bounce backs. Sent test email from helpdesk1 to vhaccou@nlgsolicitors.com.au and no replies. Wait 30 mins. No reply. Advised Ahmad re this.. keep open...Also sent test email to accounts@nlg address. No replies. |
0.50 |
John |
Done |
|
| 2026-02-04 |
St Ives Shopping Centre |
Nicola. Can't send from marketingexec@stivesvillage.com.au and 1 client can't send to her. Uknown reason
Test email to above address arrives. Sent test email from above address received OK. Advised to get client to send a simple test only email
Gets a send/receive error from marketing@. Sent test email. Arrives. |
0.50 |
John |
Done |
|
| 2026-02-04 |
Pulvin PCLS |
Kristy. Needs admin rights to update the AGI32 version currently installed |
0.50 |
John |
Done |
|
| 2026-02-04 |
Wood Marshall Williams |
Alexandria. Can't print to C7773 for all staff. Queue is flooded. Removed all jobs. Is OK now |
0.50 |
John |
Done |
|
| 2026-02-02 |
Wood Marshall Williams |
Theresa. Adobe CC asks for email address. Theresa used her own and not work. Deleted all todays current credentials. Prompts for new credentials. Has to ask Anna |
0.50 |
John |
Done |
|
| 2026-01-29 |
Pulvin-International |
Natalie called. natalie.bandeski@intlighting.com.au is full. Showed how to start archiving email based on date |
0.50 |
John |
Done |
|
| 2026-01-27 |
Wood Marshall Williams |
wmw-reception02. Alexandria. Can't open PDF contract in leap. Temp folder has 2600 objects. Deleted all these. Rebooted. Opens OK |
0.50 |
John |
Done |
|
| 2026-01-23 |
Pulvin PCLS |
Jasmin. accounts@pulvin.com.au stopped working for in/out for 1.5 days. Test email not received. Rebooted. Updated to 5 mins. Recreated email address only. Closed outlook. Tests OK |
0.50 |
John |
Done |
|
| 2026-01-23 |
Wood Marshall Williams |
emial password updated and office app license updated on Anna PC22 |
0.50 |
Tej |
Done |
|
| 2026-01-22 |
EK Nominees |
Juanita. Cant connect to norton020 from home. A black screen. Rebooted work PC. Kaseya timed out. Rebooted work PC again. Tests OK |
0.50 |
John |
Done |
|
| 2026-01-21 |
Pulvin PCLS |
Peter Gibson. RDP updated to 18.70 |
0.50 |
John |
Done |
|
| 2026-01-21 |
Pulvin PCLS |
John Z. john.zappala@pulvin.com.au and warehouse@pulvin not working. Quotes mailbox issue. Had to re-create. Tests OK now |
0.50 |
John |
Done |
|
| 2026-01-21 |
Wood Marshall Williams |
Josephine Leap issue, crashing reinstalled |
0.50 |
Tej |
Done |
|
| 2026-01-21 |
Wood Marshall Williams |
Leap and Office 365 relink a random user that keep popping up prompt. |
2.00 |
Tej |
Done |
|
| 2026-01-19 |
Wood Marshall Williams |
Luca. PC 24. How to view dash-cam footage. Downloaded/installed VLC. Tests OK. |
0.50 |
John |
Done |
|
| 2026-01-19 |
Iguzzini |
Karen. Gets error bounce-back sending from info@iguzzini address. Sent test email from my side. No bounce back. Karen sent another. Went through. Get rid of outlook web mail external link from PDF file. Tested OK |
0.50 |
John |
Done |
|
| 2026-01-12 |
Wood Marshall Williams |
Leap freezing not responsive updated to latest version |
0.50 |
Tej |
Done |
|
| 2026-01-12 |
Wood Marshall Williams |
kate email redirected to CP and updated password |
0.50 |
Tej |
Done |
|
| 2026-01-12 |
Wood Marshall Williams |
Leap update and dual monitor issue fix on emily and Terisa Pc |
1.00 |
Tej |
Done |
|
| 2025-12-22 |
Pulvin-International |
Constantin. Installed AGI software. Updates for Nitro Pro and PC cleanup |
0.50 |
John |
Done |
|
| 2025-12-22 |
Iguzzini |
Filipp. OST folder is full. Compressed but only gives 2.5 gb. Created new profile 1 year cache |
1.00 |
John |
Done |
|
| 2025-12-22 |
Iguzzini |
Elena B and Bruno. OST folders full. 50gb. Compressed but only gives 2.5gb. Recreated with 1 year only no cache |
1.00 |
John |
Done |
|
| 2025-12-22 |
Iguzzini |
Elena B and Bruno. OST folders full. 50gb. Compressed but only gives 2.5gb. Recreated with 1 year only no cache |
0.50 |
John |
Cancelled |
|
| 2025-12-19 |
Pulvin PCLS |
Kevin. Monitor screen goes black with error message of "Your device run into a problem and needs to restart. Stop code critical_process_died (0xEF).. Updated graphics card driver. Rebooted. Checked device manager for System Devices\ path that matches WHEA-logger error in event viewer. Run SFC /scannow. No errors. DISM restore image and component restore. Disabled 3rd entry that matches WHEA-logger error.
Awaiting turnaround.. |
0.50 |
John |
Pending |
|
| 2025-12-19 |
Iguzzini |
Brynn. Email is full. Enabled archiving on Exchange. Not working. Done manual archive on PC. Very slow. Created new profile. Set to 1 year. Tests OK |
1.00 |
John |
Done |
|
| 2025-12-12 |
Pulvin PCLS |
Neha. neha.khemani@pulvin.com.au email not work from home. Not syncing. Other accounts OK. Had windows 11 updates in background. Rebooted. Tests OK |
0.50 |
John |
Done |
|
| 2025-12-08 |
Wood Marshall Williams |
Alex on recep02 can't print to apeosport v11 C7773. 4 jobs stuck in queue. One since 09/09/25. She already removed lots of jobs. Recep 01 has the same jobs. Done windows print test page on 02 and comes out. Cleared jobs on print server. Alex printed 4 page email off again. Tests OK. Didn't see tray details. |
0.50 |
John |
Done |
|
| 2025-12-05 |
Wood Marshall Williams |
Nicola. Leap desktop shortcut not working. Has the latest version of 2.5.551.2. Rebooted PC. Tests OK |
0.50 |
John |
Checking |
|
| 2025-12-04 |
Pulvin PCLS |
Marco. His email address lost connection to the server. 0x8004011D. quotes is OK. Re-added profile. Tests OK |
0.50 |
John |
Done |
|
| 2025-12-03 |
Pulvin PCLS |
Ralph. Laptop not power up. Removed battery. Powered up with AC charger. Tests OK. Powered off. Plugged battery back in. Powered up. Battery getting charged. Rebooted. Battery still charging. Tests OK |
0.50 |
John |
Done |
|
| 2025-11-28 |
BB Care (Centralis Home Care) |
laptop-856925ul keeps popping up with O365 registration. Should be using the remote@centralishomecare.com.au but not know password. Mark reset password. Now has access |
0.50 |
John |
Done |
|
| 2025-11-27 |
Wood Marshall Williams |
Leap update on Pc21 |
0.50 |
Tej |
Done |
|
| 2025-11-26 |
EPIC |
Vanessa. Lost all for all machines. Rebooted switch and router. Call back in 10 mins. Nothing. Called ISP. Current outage. All online now |
0.50 |
John |
Done |
|
| 2025-11-26 |
Wood Marshall Williams |
Amber on laptop that Charles gave her. Leap is offline. Can't see kaseya. Tried to update via Help menu but no update. Has rebooted. Guided in downloading Anydesk. Installed but prompted for a PIN. Declines message. Tries further with Anydesk but prompted for PIN again. No other options to change. Advised to check PC name to ID in Kaseya. Amber to ask Charles |
0.50 |
John |
Done |
|
| 2025-11-26 |
Wood Marshall Williams |
leap updated on Nicola Laptop at home |
0.50 |
Tej |
Done |
|
| 2025-11-25 |
EK Nominees |
Juanita. Update MYOB server instances to latest edition. Called Juanita. OK now |
0.50 |
John |
Done |
|
| 2025-11-25 |
Driessen Insurance |
Claire PC. Install Adobe creative cloud via claire@driessen.com.au. Had to update features for this due to existing app not have all features.
Recognised that existing profile used on other machine both pc03 and pc06. Device limit reached.. Both PC's were used under claire email profile. Deleted PC03.. Claire now logged in using PC03. Claire also has laptop at home. Advised has to log out of Adobe Creative Cloud from work pc to use laptop.. |
0.50 |
John |
Done |
|
| 2025-11-25 |
Wood Marshall Williams |
Amber is not able to receive Helena's emails; forwarding rules are set up on Helena's mailbox to Amber |
1.00 |
Tej |
Done |
|
| 2025-11-24 |
Pulvin-International |
Natalie. outgoing email not connect for natalie.bandeski@intlighting.com.au Updated send/rec time to 5 mins. Was 30. Had 15 emails in Outbox. Confirmed were sent already. Moved to Sent Items folder. Sent test email to helpdesk1@mcsa.com.au. Tests OK.. |
0.50 |
John |
Done |
|
| 2025-11-24 |
Wood Marshall Williams |
Theresa. Printer not printing. Tests OK now |
0.50 |
John |
Done |
|
| 2025-11-19 |
Pulvin-International |
Daniel. Email not connected. Password issue. Updated and connected. Tests OK |
0.50 |
John |
Done |
|
| 2025-11-17 |
Pulvin-International |
Lisa C. Notebook lost RDP access to work PC. Updated IP address on laptop RDP icon. Re-added RDP access. Rebooted PC due to updates in background. Tests OK. |
0.50 |
John |
Done |
|
| 2025-11-13 |
Iguzzini |
Elena S, Grace but not Dori trouble with PDF, MS Word app on TS. Keeps freezing during the morning for yesterday 12/11. Rebooted TS. Tests OK now... |
1.00 |
John |
Done |
|
| 2025-11-13 |
Wood Marshall Williams |
Helena. PC10. Can't add LEAP attachments to outlook. Cleared %temp% folders of 4,800 items. Rebooted. Tests OK now.. |
0.50 |
John |
Done |
|
| 2025-11-12 |
Debono Constructions |
Chris. Added chris@ to windows PC and iphone 18. Calendar not appear on desktop or iphone. Shows this computer only. Advised not exchange based email address. Tej created a calendar sync from webmail to pc. Wants address book auto updated when sending emails out..
Deleted Alex profile of 70gb. |
1.00 |
John |
Done |
|
| 2025-11-11 |
Wood Marshall Williams |
Emily on PC08,.. Mailbox is full. Increased size. Rebooted PC. Tests OK |
0.50 |
John |
Done |
|
| 2025-11-05 |
Wood Marshall Williams |
Josie on pc27.. Can't transfer outlook attachments to leap. Cleared 18,500 items from temp folder. Rebooted PC. Tests OK now |
0.50 |
John |
Done |
|
| 2025-11-05 |
Pulvin PCLS |
Install Dropbox for Kristy and Kevin for file sharing and editing for AGI file types |
0.50 |
John |
Done |
|
| 2025-11-04 |
Driessen Insurance |
Angela. RDP error connecting from home laptop to work. Updated source ip address from 3.70 to 3.72. Saved and updated. Tests OK |
0.50 |
John |
Done |
|
| 2025-11-03 |
Wood Marshall Williams |
label printer not working reception computer |
1.00 |
Tej |
Done |
|
| 2025-11-03 |
EPIC |
Vanessa. Can't print excel files to HP laserjet. No memory available. Cleared 15 jobs in print queue. Deleted 8,500 items in temp folder. Print test page works. Rebooted PC. Print excel OK now |
0.50 |
John |
Done |
|
| 2025-10-31 |
EPIC |
Vanessa. Updated Microsoft credit card details as Microsoft backend system not allow existing non-expired card for transactions for 365 Business Basic. Tests OK |
1.00 |
John |
Done |
|
| 2025-10-31 |
Wood Marshall Williams |
Alexandra. 50 jobs in print queue Apeos Port 5573. And windows NET framework updates on PC. She turned printer off via power button on machine but not clear. Turned off at wall. Rebooted PC. Is OK now |
0.50 |
John |
Done |
|
| 2025-10-28 |
Pulvin PCLS |
Kristy. Remove Autodesk FBX cconverter, Reaconverter. Install trial version of 3DS Max. Rebooted twice. Tests OK |
1.00 |
John |
Done |
|
| 2025-10-24 |
Wood Marshall Williams |
pdf file preview issue on Anna, PC, Windows, explore pdf not previewing. |
1.00 |
Tej |
Done |
|
| 2025-10-24 |
Wood Marshall Williams |
Windows dark mode to light mode switching issue |
0.50 |
Tej |
Done |
|
| 2025-10-22 |
Wood Marshall Williams |
Anna's Outlook password updated |
0.50 |
Tej |
Done |
|
| 2025-10-17 |
Debono Constructions |
Claire called to add chris@debonoconstructions.com.au email address with new password. Closed outlook. Re-opened. Tests OK. Remoted. Client added address 5 times. Deleted 4 of them. Opened outlook. Works OK |
1.00 |
John |
Done |
|
| 2025-10-16 |
Wood Marshall Williams |
increase mailbox for GInnesFalconer@wmw.com.au from 46Gb to 50GB |
0.50 |
Tej |
Done |
|
| 2025-10-16 |
Wood Marshall Williams |
Leap issue on Anna, Pc unable to load local data folder. |
1.00 |
Tej |
Done |
|
| 2025-10-08 |
Wood Marshall Williams |
Helena's password changed, and her email was redirected to Amber |
1.00 |
Tej |
Done |
|
| 2025-10-03 |
Iguzzini |
Liz. Windows account password reset. Tests OK |
0.50 |
John |
Done |
|
| 2025-10-01 |
Iguzzini |
Murray PC. Elena wanted access to Murray PC and email account. Reset password. Done updates. Updated email account password. Emails test OK.. |
1.00 |
John |
Done |
|
| 2025-10-01 |
Pulvin PCLS |
John Z. Updated password for email account. Tests OK |
0.50 |
John |
Done |
|
| 2025-10-01 |
St Ives Shopping Centre |
Amy. Removed Adobe Acrobat pro as not want sign-in screen pop-ups. Installed adobe reader. Tested OK
Set .jpg file type association. Tested OK |
1.00 |
John |
Done |
|
| 2025-10-01 |
Wood Marshall Williams |
Ahmad. PC031. Increased mailbox size extra 4gb. Test OK.. |
0.50 |
John |
Done |
|
| 2025-09-30 |
Pulvin PCLS |
Rainer. Hi U: home mapping is missing. Rebooted PC 2nd time. Is appearing now though. Did updates. |
0.50 |
John |
Done |
|
| 2025-09-30 |
Pulvin PCLS |
Dori Pulvin email not working. PST file error. Scanned/repaired. Email working for in/outgoing |
0.50 |
John |
Done |
|
| 2025-09-30 |
Pulvin-International |
Constantin. Provided admin credentials to allow trial version of Photometric toolbox installation |
0.50 |
John |
Done |
|
| 2025-09-26 |
Wood Marshall Williams |
Fiona. Password reset for Dante Parisi PC to login |
1.00 |
John |
Done |
|
| 2025-09-26 |
Optic LED |
Sandra. Uninstalled Adobe creative cloud. Just wants adobe PDF. Tested OK |
1.00 |
John |
Done |
|
| 2025-09-25 |
Pulvin PCLS |
Kristy, Uninstalled autodesk FBX converter, Reaconverter. Rebooted. Installed 3DS Max (part of autodesk). Has 3 parts civil view, material library, substance. Rebooted. |
1.00 |
John |
Done |
|
| 2025-09-25 |
EK Nominees |
Juanita. RDP connection on work laptop from home not connect. Updated IP address from .188 to 200. Saved. Connects now |
0.50 |
John |
Done |
|
| 2025-09-24 |
EPIC |
Vanessa. No emails on iphone. Couldn't check work PC. Checked account limit. No issues. Poor signal in area. Called back later. Emails now working |
0.50 |
John |
Done |
|
| 2025-09-16 |
Wood Marshall Williams |
Josephine. New work laptop. Setup new email jho@wmw.com.au via outlook classic. Tests OK |
1.00 |
John |
Done |
|
| 2025-09-16 |
Pulvin PCLS |
Jasmin. Audio visual spam popup video in chrome showing her blocked facebook site but not her site. Click unblock and updates to windows defender visual pop-up the RVA of warning to report to Microsoft. Cleared chrome browser and temp folder content. Dori gave link to Jasmin. Closed browser. Opened for testing and tests OK now. |
1.00 |
John |
Done |
|
| 2025-09-12 |
Wood Marshall Williams |
Theresa Liang. Increase mailbox by 3gb. Had 1gb spare... |
1.00 |
John |
Done |
|
| 2025-09-12 |
Wood Marshall Williams |
setup new user Dante setup pc21 for this user |
1.00 |
Tej |
Done |
|
| 2025-09-12 |
Pulvin PCLS |
Kevin K. HP E27Q monitor no longer has visual. Updated drivers. Checked cabling. 2nd monitor works OK. Connects to mini DP port on back of PC. Logged ticket with HP 5148650353 |
1.00 |
John |
Done |
|
| 2025-09-08 |
Wood Marshall Williams |
email disconnected reception computer |
1.00 |
Tej |
Done |
|
| 2025-09-08 |
Wood Marshall Williams |
mailbox full Reception increased mailbox size |
1.00 |
Tej |
Done |
|
| 2025-09-05 |
Wood Marshall Williams |
Josephine. Use admin rights to install LEAP updates |
0.50 |
John |
Done |
|
| 2025-09-03 |
Pulvin PCLS |
Adam. Connect Sharp MX-4070V Blue paper tray. Test print confirms. |
0.50 |
John |
Done |
|
| 2025-09-02 |
Wood Marshall Williams |
Emily, Pc disk full, clean up Temp file |
1.00 |
John |
Done |
|
| 2025-08-29 |
Wood Marshall Williams |
Leap troubleshot with office outlook with leap tech |
3.00 |
Tej |
Done |
|
| 2025-08-28 |
Iguzzini |
Elena S. Restored deleted folder on P: Iguzzini\02-Iguzzini Customer Order\S04912 & S05010 LED - 96 North Steyne. |
0.50 |
John |
Pending |
|
| 2025-08-27 |
Trident Projects |
Nat. Lost access to emails on laptop. Using LAN cable. Internet is working. Emails are working on mobile phone. He closed down outlook only on laptop. Asked to restart laptop. Not shutdown. Reboot. Emails are working now. |
0.50 |
John |
Done |
|
| 2025-08-27 |
Iguzzini |
Liz. Re-index both Info and personal email accounts. Let run overnight. Advised search only works from Inbox. To search from sub-folders, need to select that particular sub-folder enter criteria. Tested OK |
1.00 |
John |
Done |
|
| 2025-08-26 |
Driessen Insurance |
Denise. Can't connect from home pc to work. Work PC lost internet access. Was on dynamic. Set static 192.168.3.74. Tested OK. Denise can now connect OK |
0.50 |
John |
Done |
|
| 2025-08-26 |
Pulvin PCLS |
Kevin. AGI32 app error opening PK files.. Cleared temp folder. Tested OK.. |
0.50 |
John |
Done |
|
| 2025-08-26 |
Wood Marshall Williams |
Alexandra. Reception PC 1and 2. Lost access to Helena Westphal calendar apptmt. Deleted existing. Re-added. Sent email to Helena for permissions to be granted. Advised Alex needs to wait for permissions to be granted for both PC's |
0.50 |
John |
Done |
|
| 2025-08-25 |
Wood Marshall Williams |
Josephine. Desktop connecting 2 monitors not booting but has flashing orange light. Removed power cable. Plugged back in but not start up but monitors display no signal. Removed power cable again. Pressed power button for 10 seconds. Plugged power. Works now |
0.50 |
John |
Done |
|
| 2025-08-24 |
Wood Marshall Williams |
Leap support |
1.00 |
Tej |
Checking |
|
| 2025-08-21 |
Pulvin PCLS |
Kevin. Changed registry for long file name extension .. HKLM\SYSTEM\CurrentControlSet\Control\FileSystem /v LongPathsEnabled To enable 40gb Design folder to be moved to C:\Users\kevin\Documents location due to PC slowness and multiple folders having long filenames.. |
0.50 |
John |
Done |
|
| 2025-08-14 |
Wood Marshall Williams |
Luca. PC024 ESET shows yellow horizontal bar of virus dismissed and update. Updated ESET. Cleared logs. Rebooted. Tested OK. |
0.50 |
John |
Done |
|
| 2025-08-06 |
Driessen Insurance |
Isabella. Remote desktop from home to work. Had to update configuration of home PC as not connect to work. Tested OK |
0.50 |
John |
Checking |
|
| 2025-07-31 |
Wood Marshall Williams |
Emily R on PC 08. MS teams expired. $15 per license. Transferred from Theresa Liang profile. Tests OK |
0.50 |
John |
Done |
|
| 2025-07-31 |
Iguzzini |
Grace. Grace can’t read saved .msg file from desktop. Opened in outlook web app
Updated default apps tool to outlook classic …tests OK. Can't save .msg to public data drive. MS outlook dialog box of Error of you can't save the file here. Saved other .msg files OK. Shortened name. Saved OK.
|
0.50 |
John |
Done |
|
| 2025-07-25 |
Wood Marshall Williams |
Adobe Writer setup on Kate's laptop |
1.00 |
Tej |
Done |
|
| 2025-07-25 |
Wood Marshall Williams |
Alexis. Reception02. Can't print to ApeosPort V11 C5573. 6 print jobs 3 x 1 page, 3 x 2 page from early today. Can't cancel. Rebooted printer. Still in queue. Rebooted PC. Cleared now. Print test page OK |
1.00 |
John |
Done |
|
| 2025-07-24 |
Wood Marshall Williams |
Kate. Boardroom laptop. Add Adobe Pro (edit etc) to device. Not have correct credentials for this. Already has this on desktop. Went to reset password but goes to Anna who's on holidays. Will take back to work to fix. Updated O365 signature. Updated Leap add-in for outlook classic to open matters |
1.00 |
John |
Done |
|
| 2025-07-21 |
Wood Marshall Williams |
Theresa. LEAP not work on PC. Gets LEAP dialog box of can't create active x component. Tried re-adding add-in to no success. Has Windows 11 Home Edition. LEAP not supported on Home Edition devices |
0.50 |
John |
Done |
|
| 2025-07-18 |
Wood Marshall Williams |
Ahmad. PC031. Can't access NSW police email link via O365 work account. Gives Microsoft long URL path link with no access granted via tenancy error message.. Advised to copy this message and reply back to person who sent email link |
0.50 |
John |
Done |
|
| 2025-07-09 |
Wood Marshall Williams |
name update for Patric |
1.00 |
Tej |
Done |
|
| 2025-07-02 |
Pulvin PCLS |
Kristy. Installed Meshmixer and Program Files\autodesk and another program. Rebooted. Guided where executable was to run. Tests OK |
0.50 |
John |
Done |
|
| 2025-07-02 |
Wood Marshall Williams |
Helen. PC10. Outlook not sendng emails. Sent test email to admin pa@. Rebooted. Outbox cleared emails. Received emails. Replied to email works.. Tests OK |
0.50 |
John |
Done |
|
| 2025-07-01 |
Pulvin-International |
Ben. Installed autocad 2025 and license manager onto laptop. Rebooted. Auto logs in. Get license manager. Rebooted again. Can now open files, view and edit as needed. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-26 |
St Ives Shopping Centre |
Tony. Received spam email from Carol/Amy. Updated SPF records. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-23 |
Wood Marshall Williams |
Nicola. Desktop. MS Teams login. Linked to outlook via Enabling add-in. Closed both apps. Opened. Outlook now has teams on toolbar. Appointments work now. Made outlook classic default app for Leap articles. Print certified copies of letters via ApeosPort V11 C5573.
Laptop. Made adobe acrobat default app for leap articles. Tests OK |
1.00 |
John |
Done |
|
| 2025-06-16 |
Iguzzini |
Sena. Update VPN from windows to OpenVPN due to IKE authentication credentials are unacceptable. Tested OK
Assisted with Adobe Acrobat web login. |
0.50 |
John |
Done |
|
| 2025-06-16 |
Wood Marshall Williams |
Louise on Reception01. Print to Tray 1 (A4) in leap to Apeos Port C7773 portrait .. Tests OK. |
0.50 |
John |
Done |
|
| 2025-06-13 |
Wood Marshall Williams |
Alexandr. Can't print 4 labels per A4 size to ApeosPort V11 C7773 printer. Choose Tray 5(bypass). Changed paper in tray orientation to portrait. Was in landscape. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-13 |
St Ives Shopping Centre |
Tony M. 3 Emails not sending. Incoming OK. Rebooted. Tests OK now |
0.50 |
John |
Done |
|
| 2025-06-13 |
Iguzzini |
Elena B. Can't sent email to Liz Feldman. Guided on removing old email address. Created new email address. Test email to recipient received |
0.50 |
John |
Done |
|
| 2025-06-13 |
Wood Marshall Williams |
Fiona. Change print size from 8.5x11 to A4 for emails and same for Leap with new printer and made as default. Changed to 1 sided printing. Rebooted PC. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-12 |
Wood Marshall Williams |
Anna. Setup double-sided printing. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-12 |
AAA |
Carla. Error of can't save/upload excel files in view only mode. Files are linked to Onedrive. Logged out of OneDrive. Saved files locally to desktop. Tests OK now. |
0.50 |
John |
Done |
|
| 2025-06-11 |
Pulvin PCLS |
Kevin. Advised about MS teams desktop meetings with intlighting email, auto-updates and scheduled into his calendar. Checked updates and sync time schedule |
0.50 |
John |
Done |
|
| 2025-06-11 |
Wood Marshall Williams |
Add MS teams for Nicola and Alecia machines |
1.00 |
John |
Done |
|
| 2025-06-10 |
Iguzzini |
Liz emails not work. Sent test email. Updated Send/Receive groups from 30 to 5 mins. Closed outlook. Re-opened. Emails now flowing. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-10 |
AAA |
Carla, Kathryn and Jess. O365 emails not working. Updated. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-09 |
Wood Marshall Williams |
Fiona. Reception01 email not working. Sent test email. Last reboot 7 days ago. Rebooted. Tests OK. Updated send/receive to 5 minutes from 30 mins. |
0.50 |
John |
Done |
|
| 2025-06-05 |
St Ives Shopping Centre |
Luca. Network based Excel files open in protected view. Unticked check box in Excel for protected view. Tests OK |
0.50 |
John |
Done |
|
| 2025-06-05 |
Pulvin PCLS |
Neha. All network based excel files opening in Protected mode. Local files are OK. Undone the check buttons Neha had ticked previously. Closed excel. Opened again. Network based excel files now open OK. |
0.50 |
John |
Done |
|
| 2025-06-04 |
Pulvin PCLS |
Jasmin. Had chrome trojan with 2 square screens and audio voice explaining browser hijacked and call Microsoft for support. Disconnected LAN cable. Closed browser. Cleaned ESET logs. Opened browser. Removed whmvaried numbers link with 4 windows coloured mini squares logo in path link..Was 4 in browser history and cleared history. Closed browser. Rebooted. Opened browser again. Re-connected LAN cable. Opened chrome. Waited 5 minutes. Tests OK.. |
0.50 |
John |
Done |
|
| 2025-05-29 |
Wood Marshall Williams |
Josephine. Password for O365 email access. Works now jho@wmw.com.au |
0.50 |
John |
Done |
|
| 2025-05-29 |
Wood Marshall Williams |
Outlook issue for Chloe Cimino, and unable to make a shortcut Storage folder on the desktop fix |
0.50 |
Tej |
Done |
|
| 2025-05-27 |
Wood Marshall Williams |
Leap updated on FV computer, user new user created PC28 for Chloe Cimino ccimin@wmw.com.au. |
1.00 |
Tej |
Done |
|
| 2025-05-27 |
Pulvin-International |
Ben. Checked Iguzzini email quarantine for sales7@allwayled.com. Tested OK. Nothing found |
0.50 |
John |
Done |
|
| 2025-05-27 |
Pulvin-International |
Natalie. Re-build outlook indexing for 2 email addresses. Had to disable hard drive power off and power options to let run overnight. Tested OK. |
1.00 |
John |
Done |
|
| 2025-05-26 |
Pulvin-International |
Constantin. Installed Brics-CAD program to his PC for trial version |
0.50 |
John |
Done |
|
| 2025-05-25 |
Wood Marshall Williams |
I set up x2 new laptops, joined the domain, installed antivirus, set up Leap, and installed the Office user profile. |
2.00 |
Tej |
Done |
|
| 2025-05-25 |
Wood Marshall Williams |
onsite Jon setting up new PCs x3, setup email, join in domain, install Leap, Office, Antivirus, Windows updates, setup user profile. |
3.00 |
Tej |
Done |
|
| 2025-05-23 |
Driessen Insurance |
Leo. Add HP Laserjet pro M404DW to via USB. Made as default. Test print OK |
0.50 |
John |
Done |
|
| 2025-05-20 |
Trident Projects |
Unable to connect to the shared file NAS, due to the username and password mismatch after updating the credentials. |
0.50 |
Tej |
Done |
|
| 2025-05-19 |
Optic LED |
Ashleigh. Wants MS Teams. Not have licenses for this. Advised to use Zoom but has 40 minute limits. Both Allan and Ashleigh using |
0.50 |
John |
Done |
|
| 2025-05-19 |
Wood Marshall Williams |
Aleksandre No email for reception@. Sent test email from her account. Arrived 1 minute later. Test email received. Windows update in background. Rebooted PC. Tests OK now |
0.00 |
John |
Done |
|
| 2025-05-16 |
Loan Advisers |
Novelle. Sending email gets error of 503 Valid RCPT command must precede DATA. Increased mail info@advisersrealestate.com.au. Tests OK |
0.50 |
John |
Done |
|
| 2025-05-15 |
Driessen Insurance |
Clair monitor not show top of PDF files.. Displays set to 100%. recommended. Changed to 125. made worse. Changed resolution to 1400 x1050. Tests OK |
0.50 |
John |
Done |
|
| 2025-05-14 |
Iguzzini |
Aman. Trying to install Adobe 3D for Substance app for creating, texturing etc. Has adobe acrobat. Not Pro. Can use trial version but is limited in functions. Emailed further subscription details |
0.50 |
John |
Done |
|
| 2025-05-14 |
Iguzzini |
Elena S. Setup email archive for main account for emails older than Sept 24 |
0.50 |
John |
Done |
|
| 2025-05-14 |
Debono Constructions |
Matt. All outgoing email gets undeliverable reply message. Increased mailbox size. All outgoing email goes to spam. Updated rules/filter. Tested OK. |
1.00 |
John |
Checking |
|
| 2025-05-14 |
Pulvin PCLS |
Peter. Update the email re-sync component of Apple Iphone 13 to Push. Advised to do same for Ipad Pro 10. Called a day later. OK now. |
0.50 |
John |
Done |
|
| 2025-05-14 |
CPTF |
Mario. Needs zoom working. Has desktop. Guided in setup. Not sure if PC has microphone. Using mobile phone for audio... |
0.50 |
John |
Done |
|
| 2025-05-13 |
Wood Marshall Williams |
Luca Ms team not working fix by reinstalling. |
0.50 |
Tej |
Done |
|
| 2025-05-13 |
Wood Marshall Williams |
remove from all staff the following:
Jordan Candido
Andria Varde
David Morieson
Suzy Cho
Timothy Burke
Merdeith Christie
Kathy Foster
And include Alecia Lee and Nicola Jackson
|
1.00 |
Tej |
Done |
|
| 2025-05-12 |
Debono Constructions |
Janssen. Update in/outgoing mail records for debonoconstructions. Put mail. at beginning of each mail records on Android and Ipad device. Tests OK |
0.50 |
John |
Done |
|
| 2025-05-09 |
Driessen Insurance |
on-site service ISP upgrade plan, updated Public IP, update Sunrise VPN tunnel, updated Zoom meeting APP updated VPN client for new IP, updated OrganizeT cloud service with updated IP address |
2.00 |
Tej |
Done |
|
| 2025-05-08 |
Pulvin PCLS |
Jasmin. jasmin.walde@intlighting not send/receive. Disconnected since 10:08am. outlook in safe mode the same. Deleted/recreated. Username is Pulvin\jasmini. Tested OK |
0.50 |
John |
Done |
|
| 2025-05-08 |
Wood Marshall Williams |
Nicola Computer reprofile on PC 14 |
1.50 |
Tej |
Done |
|
| 2025-05-07 |
Wood Marshall Williams |
Aleks, Can't print off I love pizza email. Is about 30 pages to Apeos II print queue. Has google maps diagram, photo licenses, table diagram and a long email trail. Goes into not responding. Tried outlook /safe and same issue. Colleague got same issue on their PC with email. Aleks is consulting Georgia further re this. Might have to turn off load external pages to stop google maps printing off.. |
0.50 |
John |
Pending |
|
| 2025-05-07 |
Pulvin PCLS |
Jasmin. Emails not arriving. Prompted for password. Rebooted. Removed jasmini from web credential. Reset usernames for both emails. Tested OK |
0.50 |
John |
Done |
|
| 2025-05-07 |
Iguzzini |
Light first email redirection removed |
0.50 |
Tej |
Done |
|
| 2025-05-06 |
Pulvin PCLS |
Kevin. Install PhotometricCentre on his PC using license from Robert Woodward PC. Liaised with Tony Bergman (in Pulvin International folder) for this. |
1.00 |
John |
Done |
|
| 2025-05-02 |
Pulvin-International |
Kevin. Update Bluebeam Revu to version 21. Rebooted. Tests OK. |
0.50 |
John |
Done |
|
| 2025-05-02 |
Peters Group |
Tony. Nick's emails and chrome aren't working. Other staff are OK. Used search function to open Outlook. Gets blue circle then nothing.. Same as chrome. Rebooted. Tests OK. |
0.50 |
John |
Done |
|
| 2025-05-01 |
Pulvin PCLS |
Kevin. Update Dialux from version 12 to 13. Had to do installation twice. Tested OK |
0.00 |
John |
Done |
|
| 2025-05-01 |
Wood Marshall Williams |
Email marked as spam. Georgia called re external client emails from info@rowperfect.com.au not being received at georgia@wmw.com.au and amber@wmw.com.au. Spam filter shows nothing. Getting Georgia to confirm is client is getting bounce backs, whether is attachments in emails |
0.00 |
John |
Pending |
|
| 2025-05-01 |
Driessen Insurance |
Claire reporting possible connection issue with ESET with a blue splash restart background message on Simone's PC that popped up. ESET logs are clear. No issues. |
0.50 |
John |
Done |
|
| 2025-05-01 |
Wood Marshall Williams |
Theresa Liang. PC06. Adobe creative cloud password reset. Old password is Wmw@2024. Assisted in password reset. Theresa to consult with Charles further... |
0.00 |
John |
Done |
|
| 2025-04-30 |
Driessen Insurance |
Isabella. Adobe creative cloud password reset. We don't keep these passwords. Assisted with user password reset via logged in email address |
0.50 |
John |
Done |
|
| 2025-04-30 |
GetSet Interiors |
WatchGuard subscription renewed |
0.50 |
Tej |
Done |
|
| 2025-04-28 |
Pulvin PCLS |
Kristy, Email not open. Clicks on desktop icon but nothing. Used search function to run from and same issue. Rebooted PC. Runs OK now |
0.50 |
John |
Done |
|
| 2025-04-24 |
Iguzzini |
Aman. 2 external monitors lost visual. HP Support assistant corrupted.. Done windows/ Re-downloaded HPSA. Connected monitors. Tests OK |
0.50 |
John |
Done |
|
| 2025-04-23 |
Wood Marshall Williams |
forgot Password reset for David |
1.00 |
Tej |
Done |
|
| 2025-04-22 |
Dreambuild |
Myob service not started due to server Rebooted during weekend CU update |
0.50 |
Tej |
Done |
|
| 2025-04-17 |
Iguzzini |
Aman. System password prompt. Forgot new password. System password reset. Tested OK |
0.50 |
John |
Done |
|
| 2025-04-17 |
Driessen Insurance |
Isabella. RDP not work. Guided to install Anydesk. Updated RDP IP from 3.63 to 3.77. Tested OK. Saved update |
0.50 |
John |
Done |
|
| 2025-04-14 |
Iguzzini |
Sena. MS not showing meetings or connectivity with tecnica email address. Is logged in. No listing for Updates. Logged out but not change status. Rebooted. Tests OK now |
0.00 |
John |
Done |
|
| 2025-04-10 |
EPIC |
Vanessa. McAfee pop blocker in MS Edge with discoversphere.nz link.. cleared browser history. Accounts email not working. Tests OK. Updated ESET |
0.50 |
John |
Done |
|
| 2025-04-10 |
Iguzzini |
Ben. Missing sales7@allwayled.com email from client. Not in spam filter |
0.50 |
John |
Done |
|
| 2025-04-08 |
St Ives Shopping Centre |
Nicolo. No internet on all PC's. Come back 5 minutes later. |
0.50 |
John |
Done |
|
| 2025-04-08 |
Iguzzini |
Mia. Did mass email list of 92 addresses. Bounce back of failed. Advised to send out as smaller groups of 9 - 10 as email server sees as SPAM |
0.50 |
John |
Done |
|
| 2025-04-08 |
Iguzzini |
Aman. Increase mail from 2gb to 8gb. |
0.00 |
John |
Done |
|
| 2025-04-07 |
St Ives Shopping Centre |
Concierge PC gift cards purchase is very slow via internet. Rebooted PC. Windows and BIOS updates. OK now |
0.50 |
John |
Done |
|
| 2025-04-07 |
St Ives Shopping Centre |
Nicolo. Can't scan to Konica Minolta C250i. 107 server time out. Updated smtp server credentials. Tested OK |
0.00 |
John |
Done |
|
| 2025-04-02 |
Driessen Insurance |
Bernadette. Email not work. Updated send/receive. Sent test email. Tests OK. Updated windows and Dell BIOS.. |
0.50 |
John |
Done |
|
| 2025-04-02 |
Iguzzini |
Grace. HP external monitors not show on laptop. Issue with laptop or profile..Pending |
1.00 |
John |
Pending |
|
| 2025-04-01 |
St Ives Shopping Centre |
Carol. Embedded excel table into Word gives varied errors. Done quick/online repair. Copied Word file to desktop. Same issue. Copied excel data to new excel file. Saved to desktop. Copied into Work file. Saved. Tests OK. |
1.00 |
John |
Done |
|
| 2025-03-31 |
Wood Marshall Williams |
Josephine. Needed adobe creative cloud credentials. Web credentials showed lots. Assisted further. OK now. |
0.50 |
John |
Done |
|
| 2025-03-28 |
Wood Marshall Williams |
Aleksandra. Outgoing email not sending. Incoming OK. Updated time sync. Shows disconnected. Rebooted. The same. Saved 4 emails from Outbox to desktop with attachments. Sent test email to helpdesk1. Took 5 minutes to arrive. Client advised OK now. |
0.50 |
John |
Done |
|
| 2025-03-27 |
OpticLED |
Sandra, MS teams authentication for O365. Tests OK |
0.50 |
John |
Done |
|
| 2025-03-27 |
Pulvin PCLS |
Kevin. MS teams MS authenticator app via Android. Tests OK |
0.50 |
John |
Done |
|
| 2025-03-27 |
Iguzzini |
Grace. Terminal Server session can't be put to external monitor. Suspect cable issue..Rick to check |
0.50 |
John |
Pending |
|
| 2025-03-27 |
Iguzzini |
Aman. RDP errored. Missing icon. 192.168.111.5 Recreated. Saved. Tests OK |
0.50 |
John |
Done |
|
| 2025-03-25 |
Iguzzini |
Francesca. Email is full. Gave temp extension for OST. Inplace email archive |
1.00 |
John |
Done |
|
| 2025-03-25 |
Iguzzini |
Grace. Terminal server session not show in external screen. Changed display number screens. Shows OK now |
0.50 |
John |
Done |
|
| 2025-03-25 |
Iguzzini |
Grace. Terminal session screen issue not show on extended screen. Shows OK now |
0.50 |
John |
Done |
|
| 2025-03-25 |
Pulvin PCLS |
Peter. Upgraded laptop from windows 10 to Windows 11. .Net framework. Cumulative updates. Tests OK |
1.00 |
John |
Done |
|
| 2025-03-25 |
Pulvin PCLS |
Peter. Repair outlook red underline spelling auto-check not work. Re-installed MS Office 2012. Tests OK on desktop |
1.00 |
John |
Done |
|
| 2025-03-25 |
Pulvin PCLS |
John Z. Re-index email. Let run overnight. |
1.00 |
John |
Done |
|
| 2025-03-25 |
Iguzzini |
Filipp. Intermittent external emails get bounce back. Done windows/HP updates. Rebooted. Test emails OK |
0.50 |
John |
Done |
|
| 2025-03-25 |
Debono Constructions |
Claire. Add admin@ email address to iphone11. Sent detailed email for instructions |
0.50 |
John |
Done |
|
| 2025-03-24 |
Wood Marshall Williams |
Disable Tim create new pw Wood!@#$% |
0.50 |
John |
Done |
|
| 2025-03-20 |
Wood Marshall Williams |
Kate. No sound emitting for conference. Sound shows 50%, 70%. Device manager shows no speakers. Kate to check with manager to locate speakers |
0.50 |
John |
Checking |
|
| 2025-03-19 |
Iguzzini |
Sena. Update RDP on laptop from 11.125 to 148. Saved update. Tested OK. Advised floating license for autocad. |
0.50 |
John |
Done |
|
| 2025-03-18 |
Palsonic |
server updated latest version |
0.50 |
Tej |
Done |
|
| 2025-03-17 |
Driessen Insurance |
Angela. ESET blocks access to allfish2u.au site. Don't access with mobile phone either. Threat is JS/Redirector.QMR trojan |
0.50 |
John |
Done |
|
| 2025-03-17 |
Dreambuild |
windows server update/patches latest update Host+file+exchange+Terminal Server |
1.50 |
Tej |
Done |
|
| 2025-03-17 |
InVogue Kitchens |
Patched Windows update on server host, file server, Terminal server backup machine, |
1.50 |
Tej |
In-Progress |
|
| 2025-03-17 |
CPTF |
update primary-secondary server + file server + Terminal server |
1.50 |
Tej |
In-Progress |
|
| 2025-03-14 |
Iguzzini |
phone call to Mia recovery email foe Instagram account Auth code |
0.50 |
Tej |
Checking |
|
| 2025-03-14 |
Wood Marshall Williams |
FV unable to login RDP (PE server) incorrect format username password. |
0.50 |
Tej |
Done |
|
| 2025-03-13 |
Debono Constructions |
outlook indexing issue, search Function not working re-run indexing |
0.50 |
Tej |
In-Progress |
|
| 2025-03-12 |
Wood Marshall Williams |
Alexandria reception 2 PC. Sent test email. Auto update to 2 minutes. No emails daily at around 2:30. Had windows/O365 updates.. Sent test emails. Not arrive. Rebooted. OK now |
0.50 |
John |
Done |
|
| 2025-03-12 |
LibraryAV Aka Accessible Formats |
Showed Carrie how to remove old data from NAS 192.168.0.230 recycle bin Shared folder |
0.50 |
John |
In-Progress |
|
| 2025-03-12 |
Trident Projects |
Microsoft Project was uninstalled 2007 help Nat to install on his PC |
0.50 |
Tej |
Done |
|
| 2025-03-11 |
Driessen Insurance |
this is just test only |
2.00 |
John |
Done |
|
| 2025-03-11 |
Wood Marshall Williams |
Leap issue for Emily PC08 |
1.00 |
Tej |
Done |
|
| 2025-03-11 |
Wood Marshall Williams |
Outlook has issue with active x... for Chloe PC 21 |
1.00 |
Tej |
Done |
|
| 2025-03-11 |
Wood Marshall Williams |
Anna. PDF unable to print file |
1.00 |
Tej |
Done |
|
| 2025-03-11 |
Wood Marshall Williams |
Configured external calling for Theresa for MS teams |
1.00 |
Tej |
Done |
|